Refund and Returns Policy
Effective Date: February 9, 2026
At Juss Ceylon, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund and returns policy below.
1. Returns
- Products can be returned within 14 days of delivery.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.
- Certain products, such as perishable goods, personal care items, or customized products, are non-returnable.
2. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original method of payment within 14 business days.
- Shipping costs are non-refundable unless the return is due to our error (e.g., damaged or wrong item).
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected]
4. Order Cancellations
Orders can be cancelled within 8 hours of purchase. After this period, we may not be able to cancel as processing begins immediately.
5. Shipping for Returns
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- Please use a trackable shipping service to ensure the safe return of your product.
6. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at: [email protected]