Shipping & Delivery Policy
Effective Date: February 9, 2026
At Juss Ceylon, we are committed to delivering your orders safely and on time. Please read our Shipping & Delivery Policy to understand how we process and ship your products.
1. Processing Time
- Orders are processed within 1 business days, after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods & Timeframes
- We deliver across Sri Lanka.
- Standard delivery typically takes 1-2 business days, depending on your location.
- Delivery times may vary due to factors beyond our control, such as courier delays, customs clearance, or natural events.
3. Shipping Charges
- Shipping fees are calculated at checkout based on your delivery address and order weight/size.
- Free shipping may be available for orders above LKR 10000.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email/SMS to monitor your delivery status.
5. Delivery Address
- Please ensure that your shipping details are accurate and complete.
- We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
6. International Shipping (if applicable)
- International orders may be subject to customs duties, taxes, or fees imposed by the destination country.
- These charges are the customer’s responsibility.
- Delivery timeframes may vary based on customs clearance.
7. Delays & Issues
While we strive to deliver on time, unforeseen delays may occur. If your order is significantly delayed or lost, please contact us at [email protected] for assistance.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at: [email protected]